The complexities of communication in professional workplaces

Authored by: Janet Holmes , Meredith Marra

The Routledge Handbook of Language and Professional Communication

Print publication date:  February  2014
Online publication date:  February  2014

Print ISBN: 9780415676199
eBook ISBN: 9781315851686
Adobe ISBN: 9781317916437

10.4324/9781315851686.ch9

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Abstract

This chapter reviews research on the analysis of workplace communication. Alongside the home and education, the workplace is an important social domain in most people’s lives and over the last 20 years sociolinguists have paid increasing attention to interaction in workplace contexts. As a result, a rich and diverse number of theoretical frameworks have developed for approaching the analysis of workplace communication, along with a range of contrasting and complementary methods of data collection. Within a broad sociolinguistic framework, this review describes some significant theoretical orientations, key issues and methodologies, and considers likely directions for future research in this area.

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