Engagement

A new concept in the hospitality industry? The role of management in increasing engagement amongst hospitality workers

Authored by: Robert J. Blomme , Bas Kodden

The Routledge Handbook of Hospitality Management

Print publication date:  March  2014
Online publication date:  March  2014

Print ISBN: 9780415671774
eBook ISBN: 9781315814353
Adobe ISBN: 9781317804246

10.4324/9781315814353.ch7

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Abstract

Today, scholars and managers alike increasingly often acknowledge ‘the human factor’ as an important condition for competitive advantage in the hospitality industry (Blomme et al., 2010; S. Kusluvan et al., 2010; Tracey & Hinkin, 2008). Guerrier (2008) stresses the importance of paying attention to organizational behaviour at a time when hospitality organizations find themselves in a process of continuous change due to globalization (Yu, 2008) and the integration of hospitality concepts or ways of thinking into other industries, such as hospitals, train companies and public services (Guerrier, 2008).

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