Organize with chaos in hospitality

Authored by: Joseph Roevens

The Routledge Handbook of Hospitality Management

Print publication date:  March  2014
Online publication date:  March  2014

Print ISBN: 9780415671774
eBook ISBN: 9781315814353
Adobe ISBN: 9781317804246


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In order to lead or manage an organization effectively, one must consider reflecting on three levels: strategic (Haberberg & Rieple 2001), tactical (Scholes & Johnson 1998) and operational (Haberberg & Rieple 2001). At the strategic level one makes specific choices based on a well-analyzed visualisation of a long-term future and focuses on broad, long-term goals. At the tactical level one works out specific projects and actions that fulfil the strategy. At the operational level one focuses on day-to-day tasks. Let us explore how these three levels can be more effectively applied during times of change. In hospitality organizations change is ubiquitous, and this chapter hopes to offer hospitality leaders with an alternative view to greater effectiveness of leading through change.

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