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The Routledge Handbook of Hospitality Management

Edited by: Ioannis S. Pantelidis

Print publication date:  March  2014
Online publication date:  March  2014

Print ISBN: 9780415671774
eBook ISBN: 9781315814353
Adobe ISBN: 9781317804246

 Cite  Marc Record

Book description

Hospitality is an industry characterised by its complex nature and numerous sectors including hotels, hostels, B&Bs, restaurants, pubs, nightclubs and contract catering. However, despite its segmentation, there are key issues that are pertinent to all subsectors. The Routledge Handbook of Hospitality Management adopts a strategic approach and explores and critically evaluates current debates, issues and controversies to enable the reader to learn from the industry’s past mistakes as well as future opportunities.

Especially relevant at a time when many sectors of the industry have to re - evaluate and reinvent themselves in response to the economic downturn the Handbook brings together specialists from both industry and academia and from a range of geographical regions to provide state-of-the-art theoretical reflection and empirical research. Each of the five inter related sections explores and evaluates issues that are of extreme importance to hospitality organisations, many of which have not been adequately explored before: external and internal customers, debates surrounding finance, uncertainty risk and conflict, sustainability, and e-Hospitality and Technology.

This book is an invaluable resource for all those with an interest in hospitality, encouraging dialogue across disciplinary boundaries and areas of study. It is essential reading for students, researchers & academics and managers of Hospitality as well as those of Tourism, Events, Marketing, and Business Management.

Table of contents

Prelims Download PDF
Chapter  1:  Editorial introduction Download PDF
Chapter  2:  Consumption experiences and hospitality and tourism marketing Download PDF
Chapter  3:  Strategic fit and scope of customer relationship management in hospitality organizations Download PDF
Chapter  4:  Consumer perceptions, satisfaction and notions of quality Download PDF
Chapter  5:  Consumer behaviour models in hospitality and tourism Download PDF
Chapter  6:  Personality and hospitable behavior Download PDF
Chapter  7:  Engagement Download PDF
Chapter  8:  Competitive advantage through people Download PDF
Chapter  9:  Labour turnover in hospitality Download PDF
Chapter  10:  Managing cats and dogs within hospitality organisations Download PDF
Chapter  11:  Flexible labour Download PDF
Chapter  12:  Strategic growth in emerging hotel markets Download PDF
Chapter  13:  Future of perceived price fairness research in hospitality Download PDF
Chapter  14:  Hotel valuation Download PDF
Chapter  15:  Corporate finance in the hotel industry Download PDF
Chapter  16:  Greek hospitality industry responses to the financial crisis Download PDF
Chapter  17:  Building business resilience in hotel global operating systems Download PDF
Chapter  18:  Organize with chaos in hospitality Download PDF
Chapter  19:  Towards an anti-corruption compliance framework for international hotel groups Download PDF
Chapter  20:  ‘Stars War’ Download PDF
Chapter  21:  Strategic collaboration with distribution partners Download PDF
Chapter  22:  Hospitality and sustainability Download PDF
Chapter  23:  Membership of the New Forest Green Leaf Tourism Scheme Download PDF
Chapter  24:  Hospitality from Web 1.0 to Web 3.0 Download PDF
Chapter  25:  E-hospitality and technology Download PDF
Chapter  26:  Beyond the virtual Download PDF
Chapter  27:  Information seeking and e-resources in hospitality Download PDF
Index Download PDF
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