Catching on and Catching up

Developments and Challenges in E-Participation in Major U.S. Cities

Authored by: Karen Mossberger , Yonghong Wu , Benedict S. Jimenez

Routledge Handbook on Information Technology in Government

Print publication date:  February  2017
Online publication date:  April  2017

Print ISBN: 9781138925670
eBook ISBN: 9781315683645
Adobe ISBN: 9781317406792


 Download Chapter



Scholars have long noted what might be described as a democratic deficit in e-government, with greater emphasis on service delivery and efficiency than on transparency or citizen participation (Musso, Weare and Hale 2000; Ho 2002; Chadwick and May 2003; West 2004; Scott 2006; Coursey and Norris 2008; Dawes 2008; Holzer et al. 2008; Ganapati 2011). Yet, a recent Pew survey shows that a third of all American adults now use online methods for engaging with government, including contacting government officials, signing online petitions, or commenting on a policy issue (Fox and Rainie 2014). Social media, like other interactive features of Web 2.0, may facilitate political and economic participation online (see Boulianne 2009 for a meta-analysis). A majority of online American adults (52%) used two or more social media sites as of 2014, with Facebook, at 71%, the most popular (Duggan et al. 2015). While those who use social networking sites to engage in political or civic engagement online are a minority, still 21% of these users joined or started a political or social-issue group in a social networking site in 2012. This was up from 13% of users just four years earlier (Smith 2013).

Search for more...
Back to top

Use of cookies on this website

We are using cookies to provide statistics that help us give you the best experience of our site. You can find out more in our Privacy Policy. By continuing to use the site you are agreeing to our use of cookies.