Country Culture vs. Organizational Culture

Authored by: Steffen Raub , Stefano Borzillo

The Routledge Companion To International Hospitality Management

Print publication date:  November  2020
Online publication date:  November  2020

Print ISBN: 9781138386372
eBook ISBN: 9780429426834
Adobe ISBN:


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Cultural values play an important role for organizational effectiveness and success in the hospitality industry. In this chapter, we review dominant frameworks of country culture, organizational culture, and organizational climates. We also summarize the findings from empirical research related to the impact of culture and climate on employee behaviors and customer behaviors in the hospitality sector. We suggest that managerial practices in the hospitality industry need to be adapted to diverse cultural challenges in order to contribute to organizational performance.

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