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The Routledge Companion To International Hospitality Management

Edited by: Marco A. Gardini , Michael C. Ottenbacher , Markus Schuckert

Print publication date:  November  2020
Online publication date:  November  2020

Print ISBN: 9781138386372
eBook ISBN: 9780429426834
Adobe ISBN:

 Cite  Marc Record

Book description

The hospitality sector is facing increasing competition and complexity over recent decades in its development towards a global industry. The strategic response to this is still that hospitality companies try to grow outside their traditional territories and domestic markets, while the expansion patterns and M&A activities of international hotel and restaurant chains reflect this phenomenon. Yet, interestingly, the strategies, concepts, and methods of internationalization as well as the managerial and organizational challenges and impacts of globalizing the hospitality business are under-researched in this industry.

While the mainstream research on international management offers an abundance of information and knowledge on topics, players, trends, concepts, frameworks, or methodologies, its ability to produce viable insights for the hospitality industry is limited, as the mainstream research is taking place outside of the service sector. Specific research directions and related cases like the international dimensions of strategy, organization, marketing, sales, staffing, control, culture, and others to the hospitality industry are rarely identifiable so far. The core rationale of this book is therefore to present newest insights from research and industry in the field of international hospitality, drawing together recent scientific knowledge and state-of-the-art expertise to suggest directions for future work. It is designed to raise awareness on the international factors influencing the strategy and performance of hospitality organizations, while analyzing and discussing the present and future challenges for hospitality firms going or being international.

This book will provide a comprehensive overview and deeper understanding of trends and issues to researchers, practitioners, and students by showing how to master current and future challenges when entering and competing in the global hospitality industry.

Table of contents

Introduction Download PDF
Chapter  1:  Past and Present Research Streams in International Hospitality Management Download PDF
Chapter  2:  Past and Present Key Players in the Hospitality Industry Download PDF
Chapter  3:  The Role of Internationalization in Hospitality Management Download PDF
Chapter  4:  Hospitality Industry Structures and Organization Download PDF
Chapter  5:  Customer Experience in Hospitality and Tourism Download PDF
Chapter  6:  Country Culture vs. Organizational Culture Download PDF
Chapter  7:  Intercultural Competencies and Cultural Standards in International Hospitality Download PDF
Chapter  8:  International Hospitality Development Download PDF
Chapter  9:  Organization, Culture, and Leadership Download PDF
Chapter  10:  Hospitality in Asia Download PDF
Chapter  11:  Digital Transformation Download PDF
Chapter  12:  The Future of CSR in the Hospitality Industry Download PDF
Chapter  13:  Sustainability without Limits Download PDF
Chapter  14:  Hotel Asset Management Download PDF
Chapter  15:  Globalization and the Lodging-Shared Economy Download PDF
Chapter  16:  Integrated Resort and Casino Tourism Download PDF
Chapter  17:  New Trends in Chinese Outbound Tourism Download PDF
Chapter  18:  The Role of Mergers and Acquisitions as Growth Strategies in the International Hospitality Industry Download PDF
Chapter  19:  Hotel Firms Download PDF
Chapter  20:  Brand Relevance and Relevance of Brands in the Global Hotel Industry Download PDF
Chapter  21:  Brand Identity and Positioning in Selected Indian Chain Hotel Companies Download PDF
Chapter  22:  The Development of Hotel Management Contracts in China Download PDF
Chapter  23:  International Human Resource Management in the Hospitality Industry Download PDF
Chapter  24:  Innovation Management in the International Hotel Industry Download PDF
Chapter  25:  Success Factors of SME Hotel Management Companies in China Download PDF
Chapter  26:  Knowledge Replication and Adaptation in the International Growth of Hospitality Firms Download PDF
Chapter  27:  The Special Role of ‘Hospitableness’ for Customer Satisfaction in South Tyrol (Italy) Download PDF
Chapter  28:  Keys to Success Download PDF
Chapter  29:  Owner-Managers’ Interpretations of Digitalization in SME Management Processes Download PDF
Chapter  30:  Sports Stadium Hospitality and Catering Download PDF
Chapter  31:  Hotel Market Analysis Download PDF
Chapter  32:  A Regional Approach to Attracting and Retaining Employees Download PDF
Chapter Download PDF
Index Download PDF
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