Knowledge management in events

Authored by: Diana Clayton

The Routledge Handbook of Events

Print publication date:  May  2020
Online publication date:  April  2020

Print ISBN: 9780367236489
eBook ISBN: 9780429280993
Adobe ISBN:


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When considering ‘knowledge management in events’ it requires the reader to begin with an understanding of the context of knowledge within this chapter. Knowledge at events might include knowledge that forms creative or product content, encompassing an array an array of topics from political, social, policy, public, environment to food and drink, culture and arts events where the main purpose of that event is to convey, collaborate, or (co-)construct (new) knowledge about that content. However, this is beyond the reach of this chapter as it strays into the field of event typologies and purposes, which is critically analysed elsewhere; rather, this chapter will focus on knowledge management in events. That is, organisational knowledge which is critical to operational and strategic achievements for the delivery of a planned event that is used within and across the organisation through a variety of channels and resources. Specifically, this chapter extends the knowledge management in events conversation posting that success is conditional on enabling factors, including: locating social actors at the heart of knowledge practices; embedding efficient knowledge processes; and, constructing conducive (social) environments for knowledge activities. In summary, this chapter offers a richer understanding of the constructed nature of knowledge within nebulous and fast-moving events entities.

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