Understanding Intercultural Conflict Competence

Multiple Theoretical Insights

Authored by: Stella Ting-Toomey

The Routledge Handbook of Language and Intercultural Communication

Print publication date:  November  2011
Online publication date:  March  2012

Print ISBN: 9780415572545
eBook ISBN: 9780203805640
Adobe ISBN: 9781136649530


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Intercultural conflict frustrations often arise because of our lack of necessary and sufficient knowledge to deal with culture-based conflict communication issues competently. When a second language is involved, the situation may be exacerbated. Our cultural ignorance or ineptness oftentimes clutters our ability to communicate appropriately, effectively, and adaptively across cultural and linguistic lines. As the global economy becomes an everyday reality in most societies, individuals will inevitably encounter people who are culturally different in diverse workplaces and relationship-building situations. Learning to manage such differences mindfully, especially in intercultural conflicts, can bring about multiple perspectives and expanded visions in the conflict-encountering process.

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