Abstract

The first step in devising a wicked solution is recognizing the problem as a wicked one (Commonwealth of Australia, 2007). This sounds obvious, but many complex problems are viewed as complicated, solvable problems; and attempts are made to address wicked problems by recasting them as tame ones. By treating a wicked problem as a tame problem, energy and resources are misdirected, resulting in solutions that are not only ineffective, but also can actually create more difficulty (Nelson and Stolterman, 2003).