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Encyclopedia of Supply Chain Management

Edited by: James B. Ayers

Print publication date:  December  2011
Online publication date:  August  2015

Print ISBN: 9781439861486
eBook ISBN: 9781351249904
Adobe ISBN:

10.1081/E-ESCM
 Cite  Marc Record

Book description

With coverage that touches on all aspects of supply chain management (SCM) the Encyclopedia of Supply Chain Management offers a comprehensive overview of fundamental topics, recent advances, and future directions. Comprised of more than 300 entries written by over 30 experts in the field, it provides authoritative insight on the tools available for implementing sustainable improvements to your supply chain.

Illustrating essential concepts with case studies and roadmaps, it presents industry best practices and time-saving tools to help you maximize supply chain efforts?including collaborative relationship, project process, and strategy templates. This authoritative SCM reference examines project management approaches to supply chain change, globalization of supply chains, the drivers of supply chain change, retail supply chains, the use of modeling to improve SCM, as well as the impact of the Lean and Six Sigma movements on contemporary SCM.

The encyclopedia?s comprehensive coverage facilitates the well-rounded understanding required to deliver value and quality to stakeholders in the most cost-efficient manner. It will arm you with the methods to identify needed change, the tools to implement them, as well as the confidence needed to become an effective change agent.

Also Available Online
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Contact Taylor and Francis for more information or to inquire about subscription options and print/online combination packages.
US: (Tel) 1.888.318.2367; (E-mail) [email protected]
International: (Tel) +44 (0) 20 7017 6062; (E-mail) [email protected]

Table of contents

Chapter  1:  Lean Accounting and Its Role Download PDF
Chapter  2:  Activity‐Based Costs Download PDF
Chapter  3:  Activity‐Based Costs: Implementation Download PDF
Chapter  4:  Activity‐Based Costs: Product Price Adjustments Download PDF
Chapter  5:  Available‐to‐Promise and Capable‐to‐Promise (ATP/CTP): Distinguishing Network Features Download PDF
Chapter  6:  Available‐to‐Promise and Capable‐to‐Promise (ATP/CTP): Validation and Planning Download PDF
Chapter  7:  Benchmarking: Role Download PDF
Chapter  8:  Bicycle Manufacturer's Internet Strategy: Case Study Download PDF
Chapter  9:  Buffer Management: Traditional Theory of Constraints (TOC) Approach Download PDF
Chapter  10:  Business Practice and Performance Download PDF
Chapter  11:  Business Travelers Download PDF
Chapter  12:  Businesses Inside the Business: Definition Download PDF
Chapter  13:  Businesses Inside the Business: Retail Supply Chains Download PDF
Chapter  14:  Buyer Metrics for Performance Improvements: Case Study Download PDF
Chapter  15:  Capability Assessment Download PDF
Chapter  16:  Cash Flow and Performance Measures Download PDF
Chapter  17:  Cause and Vision Download PDF
Chapter  18:  Change Management: Functional Roles Download PDF
Chapter  19:  Change Management: Locking In Download PDF
Chapter  20:  Change Management: Model Download PDF
Chapter  21:  Closed Loop Supply Chain: Commentary Download PDF
Chapter  22:  Closed‐Loop Supply Chain: Environmental Management Download PDF
Chapter  23:  Closed‐Loop Supply Chain: Interdisciplinary Research Download PDF
Chapter  24:  Collaboration Download PDF
Chapter  25:  Collaboration Models: CPFR Download PDF
Chapter  26:  Collaboration Models: CPFR Implementation Download PDF
Chapter  27:  Collaboration Strategy Implementation Download PDF
Chapter  28:  Collaboration: Examples Download PDF
Chapter  29:  Collaboration: Product Design Download PDF
Chapter  30:  Collaboration: Strategic Sourcing Download PDF
Chapter  31:  Collaborative Relationships Template: 1. Plan Organization Download PDF
Chapter  32:  Collaborative Relationships Template: 2. Acquire Staff Download PDF
Chapter  33:  Collaborative Relationships Template: 3. Organize for Activity System Implementation Download PDF
Chapter  34:  Collaborative Relationships Template: 4. Implement Metrics Download PDF
Chapter  35:  Collaborative Relationships Template: 5. Control Schedule Download PDF
Chapter  36:  Communications Management Download PDF
Chapter  37:  Competitive Advantage Download PDF
Chapter  38:  Compliance and Security: Trading Partners Download PDF
Chapter  39:  Compliance Program Download PDF
Chapter  40:  Constraints Management and Synchronization Download PDF
Chapter  41:  Consumption, Capacity, and Commonality (3C): MRP II (Material Requirements Planning) Alternative Download PDF
Chapter  42:  Container Security Update: 2007 Download PDF
Chapter  43:  Continuous Improvement Imperative Download PDF
Chapter  44:  Corporate Social Responsibility (CSR) and Strategy: Retail Change Driver Download PDF
Chapter  45:  Corrupt Practices Act Download PDF
Chapter  46:  Cost Management Download PDF
Chapter  47:  Cost Reduction: Multicompany Efforts Download PDF
Chapter  48:  Cost Visibility: Retail Supply Chains Download PDF
Chapter  49:  Customer Linkages Download PDF
Chapter  50:  Customer Order Process Improvement: Action Plans Download PDF
Chapter  51:  Customer Relationship Management (CRM): Business Case Download PDF
Chapter  52:  Customer Relationship Management (CRM): Database Analysis Download PDF
Chapter  53:  Customer Relationship Management (CRM): Implementation Download PDF
Chapter  54:  Customer Relationship Management (CRM): Implementation Shortfalls Download PDF
Chapter  55:  Customer Relationship Management (CRM): Keys to Success Download PDF
Chapter  56:  Customer Value: Assessment Download PDF
Chapter  57:  Customer Value: Creation Download PDF
Chapter  58:  Definitions Download PDF
Chapter  59:  Demand Management Download PDF
Chapter  60:  Demand Management: Customer Linkages Download PDF
Chapter  61:  Demand: Nature of  Download PDF
Chapter  62:  Demand‐Driven Supply Chain  Download PDF
Chapter  63:  Demand‐Driven Supply Chain: Path to the Retail Market  Download PDF
Chapter  64:  Demand‐Driven Supply Chain: Vision for the Retail Market  Download PDF
Chapter  65:  Design and Manufacturing: Partner Collaboration  Download PDF
Chapter  66:  Design: Case Study  Download PDF
Chapter  67:  Design: Effective  Download PDF
Chapter  68:  Dimensions of the Supply Chain Effort  Download PDF
Chapter  69:  Discovery‐Driven Planning  Download PDF
Chapter  70:  Distributor's Role: Case Study  Download PDF
Chapter  71:  Drivers and Barriers Download PDF
Chapter  72:  Drivers of Change Download PDF
Chapter  73:  Drum‐Buffer‐Rope (DBR): Traditional Approach Download PDF
Chapter  74:  Drum‐Buffer‐Rope: Simplified Approach (S‐DBR) Download PDF
Chapter  75:  Drum‐Buffer‐Rope: Simplified Approach (S‐DBR) Complications Download PDF
Chapter  76:  Drum‐Buffer‐Rope: Simplified Approach (S‐DBR) Enhancement Download PDF
Chapter  77:  Drum‐Buffer‐Rope: Simplified Approach (S‐DBR) Making to Availability Download PDF
Chapter  78:  Emerging Partnership Model Download PDF
Chapter  79:  Enablers of Change: Cultural Download PDF
Chapter  80:  Enablers of Change: IT Systems Download PDF
Chapter  81:  Enablers of Change: Leadership Download PDF
Chapter  82:  Enablers of Change: Metrics Download PDF
Chapter  83:  Enablers of Change: Skills Download PDF
Chapter  84:  Engineering and Manufacturing: Linked Processes Download PDF
Chapter  85:  Evolution of Supply Chain Management Download PDF
Chapter  86:  Export Compliance Download PDF
Chapter  87:  Extended Product Design: Retail Change Driver Download PDF
Chapter  88:  Extended Products Download PDF
Chapter  89:  Failed Supply Chain Initiative: Case Study Download PDF
Chapter  90:  Financial Analysis: Financial Success in Retailing Download PDF
Chapter  91:  Financial Performance  Download PDF
Chapter  92:  Flexibility  Download PDF
Chapter  93:  Flow versus Batch  Download PDF
Chapter  94:  Food and Drug Administration (FDA) and Environmental Protection Agency (EPA) Regulation Download PDF
Chapter  95:  Food and Drug Administration (FDA): Record Keeping for Download PDF
Chapter  96:  Forecasting: Customer Linkages Download PDF
Chapter  97:  Forecasting: Weaknesses  Download PDF
Chapter  98:  Globalization  Download PDF
Chapter  99:  Globalization: Impact Download PDF
Chapter  100:  Globalization: Retail Change Driver  Download PDF
Chapter  101:  Hazardous Materials Download PDF
Chapter  102:  Hospital Reverse Supply Chain: Case Study Download PDF
Chapter  103:  Human Resources in Transition Download PDF
Chapter  104:  Human Resources Management Download PDF
Chapter  105:  Implementation: Manufacturing Plant Case Study Download PDF
Chapter  106:  Importation and Sourcing Download PDF
Chapter  107:  Improvement Disciplines: Merging Download PDF
Chapter  108:  Inadequate Technical Capability: Project Failure Root Cause Download PDF
Chapter  109:  Incoterms Download PDF
Chapter  110:  Information Technology Industry: Best Practice Tools Download PDF
Chapter  111:  Information Technology Project: Lessons Learned Download PDF
Chapter  112:  Information Technology: Engine for Change Download PDF
Chapter  113:  Inherent Simplicity: Planning to Execution Download PDF
Chapter  114:  Innovation: Retail Change Driver Download PDF
Chapter  115:  Insufficient Flexibility: Project Failure Root Cause Download PDF
Chapter  116:  Integration Management Download PDF
Chapter  117:  Inventory Management Download PDF
Chapter  118:  Just in Time (JIT) and Pull Systems Download PDF
Chapter  119:  Keiretsu: Formation Download PDF
Chapter  120:  Keiretsu: Network Roles for Technology Download PDF
Chapter  121:  Leadership Champion Download PDF
Chapter  122:  Lean Supply Chain Consolidation Centers: Case Study Download PDF
Chapter  123:  Lean System Improvement Methodology Download PDF
Chapter  124:  Lean: Strengths and Limitations Download PDF
Chapter  125:  Logistics Download PDF
Chapter  126:  Logistics Improvement: Case Study Download PDF
Chapter  127:  Logistics: Advanced Levels of Maturity Download PDF
Chapter  128:  Logistics Maturity at Levels 4 and 5 Download PDF
Chapter  129:  Maintenance Download PDF
Chapter  130:  Maintenance, Repair, and Overhaul Operations: Case Study Download PDF
Chapter  131:  Make‐to‐Availability (MTA), Make‐to‐Stock (MTS), and Make‐to‐Order (MTO) Issues Download PDF
Chapter  132:  Management Tasks Download PDF
Chapter  133:  Market Environments Download PDF
Chapter  134:  Market Mediation Costs Download PDF
Chapter  135:  Material Flow: Little's Law Download PDF
Chapter  136:  Materials Requirements Planning (MRP)  Download PDF
Chapter  137:  Maturity Levels: Logistics Models  Download PDF
Chapter  138:  Maturity Levels: Moving Up  Download PDF
Chapter  139:  Maturity Levels: Supply Chain Evolution  Download PDF
Chapter  140:  Maturity Models  Download PDF
Chapter  141:  Merchandise Budgeting: Financial Success in Retailing  Download PDF
Chapter  142:  Methodologies: Implementation Barriers  Download PDF
Chapter  143:  Metrics: Retail Supply Chains  Download PDF
Chapter  144:  Models: Purchasing, Procurement, and Strategic Sourcing  Download PDF
Chapter  145:  Multicompany Collaboration  Download PDF
Chapter  146:  Multiple Supply Chains  Download PDF
Chapter  147:  Multiple Supply Chains: Implementation  Download PDF
Chapter  148:  Operations Improvement  Download PDF
Chapter  149:  Operations‐Centric Enable Processes  Download PDF
Chapter  150:  Order Processing: Misunderstandings  Download PDF
Chapter  151:  Organization Roadblocks: Project Failure Root Cause Download PDF
Chapter  152:  Partnership Types Download PDF
Chapter  153:  Partnerships Template: 1. Plan Communications Download PDF
Chapter  154:  Partnerships Template: 2. Implement Supplier Base Plan Download PDF
Chapter  155:  Partnerships Template: 3. Implement Customer Base Plan Download PDF
Chapter  156:  Partnerships Template: 4. Install Multicompany Organization Download PDF
Chapter  157:  Partnerships Template: 5. Plan Risk Sharing Download PDF
Chapter  158:  Partnerships Template: 6. Acquire Multicompany Staff Resources Download PDF
Chapter  159:  Partnerships Template: 7. Verify Partner Scope Download PDF
Chapter  160:  Partnerships: Planning for Download PDF
Chapter  161:  Performance Measures and Structure Download PDF
Chapter  162:  Performance: Sustaining Download PDF
Chapter  163:  PESTEL (Political, Economic, Social, Technological, Environmental, Legislative) Download PDF
Chapter  164:  Planning and Control Systems Download PDF
Chapter  165:  Planning and Scheduling: Advanced Download PDF
Chapter  166:  Port Security Program Download PDF
Chapter  167:  Pricing: Problems Download PDF
Chapter  168:  Pricing: Transfer Download PDF
Chapter  169:  Proactive Matched Care: Customer Service Moves Download PDF
Chapter  170:  Problem Solving Methodology Download PDF
Chapter  171:  Process Documentation Download PDF
Chapter  172:  Process Evaluation Download PDF
Chapter  173:  Process Improvement: Chronology Download PDF
Chapter  174:  Process Improvement: Implementation Download PDF
Chapter  175:  Process Improvement: Implementation Foundation Download PDF
Chapter  176:  Process Links: Case Study Download PDF
Chapter  177:  Process Management Scope Download PDF
Chapter  178:  Process Standard Application Download PDF
Chapter  179:  Process Standards and Reference Models Download PDF
Chapter  180:  Process‐Centered Management Download PDF
Chapter  181:  Processes and Systems Template: 1. Plan Process Improvements Download PDF
Chapter  182:  Processes and Systems Template: 2. Map Supply Chain Processes Download PDF
Chapter  183:  Processes and Systems Template: 3. Identify Root Causes for Cost Download PDF
Chapter  184:  Processes and Systems Template: 4. Reduce Material Cost Download PDF
Chapter  185:  Processes and Systems Template: 5. Implement Demand‐Driven Supply Chain Download PDF
Chapter  186:  Procurement Management Download PDF
Chapter  187:  Product Life Cycles: Supply Chain Design Differences Download PDF
Chapter  188:  Product Life Cycles: Value Equation Download PDF
Chapter  189:  Product Take‐Back and Recovery: Environment Download PDF
Chapter  190:  Product Take‐Back and Recovery: Practices Download PDF
Chapter  191:  Product Tracking: Retail Supply Chains Download PDF
Chapter  192:  Project and Process Innovation Download PDF
Chapter  193:  Project Management: Definitions Download PDF
Chapter  194:  Project Management: Drivers of Change Download PDF
Chapter  195:  Project Management Knowledge Areas Download PDF
Chapter  196:  Project Management: Levels of Maturity Download PDF
Chapter  197:  Project Management: Scoping Download PDF
Chapter  198:  Project Management: Standards Download PDF
Chapter  199:  Project Process Template Download PDF
Chapter  200:  Project Responsibilities Download PDF
Chapter  201:  Project Structure Download PDF
Chapter  202:  Project Teams Download PDF
Chapter  203:  Projects Inputs and Outputs: Summary Download PDF
Chapter  204:  Purchasing and Sourcing: Transition from Tactical to Strategic Download PDF
Chapter  205:  Purchasing Introduction Download PDF
Chapter  206:  Quality Control Tools Download PDF
Chapter  207:  Quality Function Deployment (QFD): Constructing the Matrix Download PDF
Chapter  208:  Quality Function Deployment (QFD): Example Download PDF
Chapter  209:  Quality Function Deployment (QFD): Supply Chain Design Download PDF
Chapter  210:  Quality Function Deployment (QFD): Supply Chain Design Role Download PDF
Chapter  211:  Quality Management Download PDF
Chapter  212:  Quality Management: Basics Download PDF
Chapter  213:  Quality Management: Standards Download PDF
Chapter  214:  Recycled Products and Components: Disposition Decisions Download PDF
Chapter  215:  Recycled Products and Components: Grading Download PDF
Chapter  216:  Remanufacturing: Design Principles Download PDF
Chapter  217:  Remanufacturing: Hardware Design Principles Download PDF
Chapter  218:  Remanufacturing: Materials Requirement Planning (MRP) Logic Download PDF
Chapter  219:  Remanufacturing: Optimized Production Planning Download PDF
Chapter  220:  Remanufacturing: Product Acquisition Download PDF
Chapter  221:  Remanufacturing: Product Design Download PDF
Chapter  222:  Remanufacturing: Product Market Download PDF
Chapter  223:  Remanufacturing: Profitability Download PDF
Chapter  224:  Remanufacturing: Strategic Issues Download PDF
Chapter  225:  Retail Industry Download PDF
Chapter  226:  Retail Industry: Activity Systems and Process Definition Download PDF
Chapter  227:  Retail Industry: Business Types Download PDF
Chapter  228:  Retail Industry: Collaboration among Partners Download PDF
Chapter  229:  Retail Industry: Comparative Advantage Download PDF
Chapter  230:  Retail Industry: Continuous Improvement Cycles Download PDF
Chapter  231:  Retail Industry: Decision Maker Needs Download PDF
Chapter  232:  Retail Industry: Demand‐Driven Tools and Techniques Download PDF
Chapter  233:  Retail Industry: Paths to the Customer Download PDF
Chapter  234:  Retail Industry: Performance Improvement through Organization Download PDF
Chapter  235:  Retail Industry: Providing Value to Customers Download PDF
Chapter  236:  Retail Industry: Return Loops Download PDF
Chapter  237:  Retail Supply Chains: Definition Download PDF
Chapter  238:  Retail Supply Chains: Nature of Demand Download PDF
Chapter  239:  Reverse Logistics Network: Detail Design Download PDF
Chapter  240:  Reverse Logistics Network: Strategic Design Issues Download PDF
Chapter  241:  Risk Management Download PDF
Chapter  242:  Risk Management: Retail Supply Chains Download PDF
Chapter  243:  Risk Management: Using the Supply Chain Download PDF
Chapter  244:  Role Changes: Marketing, Sales, and Customer Service Download PDF
Chapter  245:  Root Cause for Cost Download PDF
Chapter  246:  Root Cause for Cost: Design Download PDF
Chapter  247:  Root Cause for Cost: Lack of Clarity Download PDF
Chapter  248:  Root Cause for Cost: Lack of Information Sharing Download PDF
Chapter  249:  Root Cause for Cost: Variability Download PDF
Chapter  250:  Root Cause for Cost: Weak Links Download PDF
Chapter  251:  Sales and Operations Planning (S&OP): Cross‐Functional Effort Download PDF
Chapter  252:  Sales and Operations Planning (S&OP): Model Origin and Intent Download PDF
Chapter  253:  Sales and Operations Planning (S&OP): Performance Measurement Time Frames Download PDF
Chapter  254:  Sarbanes–Oxley Download PDF
Chapter  255:  Scope Management Download PDF
Chapter  256:  Security and Compliancy: Implementation Download PDF
Chapter  257:  Security: Legislation, Acronyms, and Glossary Download PDF
Chapter  258:  Six Sigma: Infrastructure Requirements Download PDF
Chapter  259:  Six Sigma: Operational Definition Download PDF
Chapter  260:  Six Sigma: Strengths and Limitations Download PDF
Chapter  261:  Skill Requirements: Retail Supply Chains Download PDF
Chapter  262:  Software Implementation for the Multicompany Environment Download PDF
Chapter  263:  Sourcing Tactics: Strategic Sourcing Matrix Download PDF
Chapter  264:  Spheres: Enable Download PDF
Chapter  265:  Spheres: Role Download PDF
Chapter  266:  Stage and Gate Process Download PDF
Chapter  267:  Strategic Sourcing Matrix Model Download PDF
Chapter  268:  Strategic Sourcing: Purchasing Download PDF
Chapter  269:  Strategy Download PDF
Chapter  270:  Strategy Development: Manager's Role Download PDF
Chapter  271:  Strategy Template: 1. Charter the Supply Chain Effort Download PDF
Chapter  272:  Strategy Template: 2. Develop Project Plan Download PDF
Chapter  273:  Strategy Template: 3. Define Spheres Download PDF
Chapter  274:  Strategy Template: 4. Design Activity Systems Download PDF
Chapter  275:  Strategy Template: 5. Align Organization Download PDF
Chapter  276:  Strategy Template: 6. Develop Collaboration Strategy Download PDF
Chapter  277:  Strategy Template: 7. Control Changes Download PDF
Chapter  278:  Strategy Template: 8. Close Phase Download PDF
Chapter  279:  Strategy: Definition Download PDF
Chapter  280:  Streamlining: Wholesale Grocer Case Study Download PDF
Chapter  281:  Supplier Partnering Process Download PDF
Chapter  282:  Supplier Relationship Management (SRM) Download PDF
Chapter  283:  Supplier Relationship Management (SRM): Implementation Download PDF
Chapter  284:  Supplier Relationship Management (SRM): Supplier Categories Download PDF
Chapter  285:  Supplier Relationship Management (SRM): Total Cost of Ownership Requirement Download PDF
Chapter  286:  Supplier Relationship Management (SRM): Virtual Networks Download PDF
Chapter  287:  Supply and Demand: Balancing Download PDF
Chapter  288:  Supply Chain Execution: Planning Download PDF
Chapter  289:  Supply Chain Improvement: Sequence Download PDF
Chapter  290:  Supply Chain Improvement: Starting Point Download PDF
Chapter  291:  Supply Chain Manager: Role Download PDF
Chapter  292:  Supply Chain Operations Reference (SCOR) Model: Methodology Download PDF
Chapter  293:  Supply Chain Operations Reference (SCOR) Model: Strengths and Limitations Download PDF
Chapter  294:  Supply Chain Prestudy Methodology Download PDF
Chapter  295:  Supply Chain Thinking Download PDF
Chapter  296:  Sustainable Improvement Roadmap (SIR) Download PDF
Chapter  297:  Sustainable Improvement Roadmap (SIR): Case Study Download PDF
Chapter  298:  Synchronization Download PDF
Chapter  299:  Teams and Their Tasks Download PDF
Chapter  300:  Technology: Applications Download PDF
Chapter  301:  Technology: Project Failure Root Cause Download PDF
Chapter  302:  Technology: Risk Management Download PDF
Chapter  303:  Technology: Security and Download PDF
Chapter  304:  Terrorism: Impact Download PDF
Chapter  305:  Terrorism: Response Download PDF
Chapter  306:  Theory of Constraints (TOC): Distribution Download PDF
Chapter  307:  Theory of Constraints (TOC): Methodology Download PDF
Chapter  308:  Theory of Constraints (TOC): Strengths and Limitations Download PDF
Chapter  309:  Time Management Download PDF
Chapter  310:  Top Management Abrogation: Project Failure Root Cause Download PDF
Chapter  311:  Top Management Involvement Download PDF
Chapter  312:  Total Quality Management: Role Download PDF
Chapter  313:  Ultimate Consignee Download PDF
Chapter  314:  Umbrella Process for Overall Improvement Download PDF
Chapter  315:  Variance and Dependent Events Download PDF
Chapter  316:  Viewpoints Download PDF
Chapter  317:  Virtual Systems: Logistics Moves Download PDF
Chapter  318:  Vision for the Supply Chain Download PDF
Chapter  319:  Activity System Methodology Download PDF
Chapter  320:  Supplier Development: Key Players Download PDF
Chapter  321:  Supplier Development: Selection Process Download PDF
Chapter  322:  Internal Operations: Importance Download PDF
Chapter  323:  Plan for Every Part (PFEP) Download PDF
Chapter  324:  True Cost Model Download PDF
Chapter  325:  Changing Suppliers: Cost Download PDF
Chapter  326:  Supplier Relationships: Ongoing Cost of Maintenance Download PDF
Chapter  327:  Sourcing Decisions: Cost of Risks Associated with Download PDF
Chapter  328:  True Cost Sourcing Download PDF
Chapter  329:  Partners and Customers: Physical Connections Download PDF
Chapter  330:  Products: Receiving Methods Download PDF
Chapter  331:  Packaging Alternatives Download PDF
Chapter  332:  Partner Development Team Download PDF
Chapter  333:  Value Stream Mapping (VSM) Download PDF
Chapter  334:  Supplier Development: Evolution into Partners Download PDF
Chapter  335:  Supplier Review Process: Quarterly Download PDF
Chapter  336:  DMAIC and Lean Six Sigma Download PDF
Chapter  337:  DMAIC Phase 1.1–Define: Select Team and Launch Project Download PDF
Chapter  338:  DMAIC Phase 1.2–Define: Perform Initial Voice of the Customer Download PDF
Chapter  339:  DMAIC Phase 1.3–Define: Identify Stakeholders and Communications Plan Download PDF
Chapter  340:  DMAIC Phase 1.4–Define: Develop Initial Documents Download PDF
Chapter  341:  DMAIC Phase 2.1–Measure: Define Current Performance Download PDF
Chapter  342:  DMAIC Phase 2.2–Measure: Define Detailed Voice of the Customer (VOC) Download PDF
Chapter  343:  DMAIC Phase 2.3–Measure: Collect Data; Create a Baseline Download PDF
Chapter  344:  DMAIC Phase 2.4–Measure: Map the Current Process Download PDF
Chapter  345:  DMAIC Phase 3.1–Analyze: Develop Process Capability Download PDF
Chapter  346:  DMAIC Phase 3.2–Analyze: Validate Root Causes Download PDF
Chapter  347:  DMAIC Phase 3.3–Analyze: Develop Cause-and-Effect Relationships Download PDF
Chapter  348:  DMAIC Phase 4.1–Improve: Implementing Changes Download PDF
Chapter  349:  DMAIC Phase 5.1–Control: Measure and Report, Develop Future Plans Download PDF
Chapter  350:  Supply Chain Competencies Download PDF
Chapter  351:  Supply Chain Management: Defining and Redefining Download PDF
Chapter  352:  Supply Chain Management: Rise of Download PDF
Chapter  353:  Enterprise Information Technology Download PDF
Chapter  354:  New Technologies Download PDF
Chapter  355:  Technology Foundation: Importance of Download PDF
Chapter  356:  e-Business Technologies Download PDF
Chapter  357:  Enterprise Business Systems (EBS): Standard Systems Download PDF
Chapter  358:  Enterprise Business Systems (EBS): Foundations Download PDF
Chapter  359:  Business Information Systems Download PDF
Chapter  360:  Demand-Driven Supply Network Download PDF
Chapter  361:  Risk and Adaptive Supply Chains Download PDF
Chapter  362:  Lean and Supply Chain Networks Download PDF
Chapter  363:  Customer Management Technologies Download PDF
Chapter  364:  Customer Relationship Management (CRM): Applying Technology Download PDF
Chapter  365:  Customer-Centric Supply Chains Download PDF
Chapter  366:  Collaborative Commerce Download PDF
Chapter  367:  Manufacturing: Technology Impact Download PDF
Chapter  368:  Manufacturing: Global Enterprise Download PDF
Chapter  369:  Electronic Supplier Relationship Management (e-SRM): Implementing Download PDF
Chapter  370:  Electronic Supplier Relationship Management (e-SRM): Marketplace Exchange Download PDF
Chapter  371:  Supplier Relationship Management (SRM): Internet-Driven Download PDF
Chapter  372:  Supplier Relationship Management (SRM) Download PDF
Chapter  373:  Third Party Logistics Networks Download PDF
Chapter  374:  Logistics Resource Management (LRM) and the Internet Download PDF
Chapter  375:  Logistics Resource Management (LRM) Download PDF
Chapter  376:  Technology Strategies: Development Download PDF
Chapter  377:  Technology Strategies: Application Download PDF
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