Deaf and Hearing Impaired

Communication in Service Contexts [ELIS Classic]

Authored by: Warren R. Goldmann

Encyclopedia of Library and Information Science, Fourth Edition

Print publication date:  November  2017
Online publication date:  November  2017

Print ISBN: 9781466552593
eBook ISBN: 9781315116143
Adobe ISBN:


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From the author's text: “This article provides insights on deafness, deaf and hearing-impaired people, the varied means of communication they use, and basic communications skills useful in communicating with deaf patrons. Suggestions for further reading and study are given, as are sources of in-depth information about deafness and related subjects. Minor modifications to the manner in which one converses can facilitate communication with people with various degrees of hearing impairment, enhance the level of mutual comfort of library personnel and deaf patrons alike, and lead to more productive interaction. Such accommodations can and do represent a significant step toward making libraries accessible to hearing-impaired and deaf people.”

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